IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a Five Twenties Apparel.

Five Twenties Apparel does not issue credit for the original shipping charges.

Final Sale items cannot be returned.

Five Twenties Apparel does not provide prepaid return labels; you are responsible for covering shipping costs to return.

 

Online Returns Policy

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• U.S. Domestic  For step-by-step instructions on how to process a return, please click here.
   

• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.

 

• Items must be free of stains, makeup, deodorant, or wear.
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• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

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• When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  
   

• All returns are refunded back on the original card time of purchase.
  
   

• We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  
   

• Returns are processed within 5-7 business days after your item(s) are delivered to us.
  
   

• Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
   

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Returned-to-Sender & Refused Packages

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• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.
  
   

• Returned-to-Sender or Refused packages will be restocked and you will be credited original purchase price minus the initial shipping charge.
  
   

• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensure proper delivery.
  
  We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

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Reserved Rights Regarding Returns

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We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive return history.

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

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Exchanges for Online Purchases

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Presently, we do not accommodate exchanges for purchases made online to be exchanged in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.

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Returning By Mail

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For U.S. Domestic customers, you may return by mail. To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. 

Mail your return items to our Returns Department at the address stated below:

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Five Twenties Apparel
Returns Department

801 S, US-183

P.O. Box 2122

Leander, TX 78641

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Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please allow 5-7 business days to process your return once it is delivered to our Five Twenties Apparel Return Department. Once your return is fully processed, we will credit your original card used during your purchase.  

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Helpful Hint: 

 

Five Twenties Apparel is not responsible for returns until they reach our  Returns Department in Leander, TX. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Five Twenties Apparel will not issue credit for your returns.