FAQ
HOW DO I PLACE AN ORDER?
-
Click on the desired product.
-
Select a size/color, if applicable.
-
Click the Add button.
-
Repeat steps 1-3 for each item you’d like to purchase.
-
When you’re ready to place your order, go to your cart.
-
Review and verify your shipping address and payment method by clicking on Edit under Shipping.
-
Review and confirm the items in your cart.
-
Click Checkout under Order Summary on the right side of the page.
DO YOU RETURN SHIPPING FEES?
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:
1) Contact our Customer Care team via the Online Request Form.
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery. For more information on our shipping policies click HERE.
HOW DO I KNOW MY PACKAGE HAS SHIPPED AND ON ITS WAY?
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.
Please Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
Have your USPS tracking number? You can check the status of your package by clicking here.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
To report a damaged item, please use the following process:
1) Contact our Customer Care team via the Online Request Form.
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
Thank you for shopping with us!